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Assistance Coordinator in Orlando, FL at On Call International

Date Posted: 10/19/2018

Job Snapshot

Job Description

Join our growing world-class response center in Salem, NH and help travelers in need around the world every day!

For more than two decades, On Call International, a leading provider of travel risk management and travel assistance services, has helped millions of people with their travel problems, big and small. From serious medical and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day—and now YOU have a unique opportunity to help us carry out this mission!

Position Summary:

The Assistance Coordinator is the core support for On Call’s customers. No work day will be the same as you will be responsible for coordinating medical and travel assistance for our customers around the world. We offer an extensive paid 12-week training program and ongoing support to employees to stay abreast of challenging situations and global events.

Our growing team provides opportunity to fulfill a promising career with a company that values promoting from within.

This position offers a 40-hour work week, consisting of 4 x 10 hour shifts. On Call is open 24/7. Assistance Coordinators are paid a shift differential when working the night or weekend shift and overtime is available during most of the year. 

Key responsibilities:

  • Develop a knowledge base in order to explain emergency evacuation process, travel arrangements, and benefit details to ensure that the customer fully understands the assistance On Call provides
  • Communicate with customers in emergency situations with a personalized and informative manner
  • Initiate outbound calls to customers, Service Providers, and Partners with courtesy and diplomacy in order to reach a successful resolution
  • Receive and resolve domestic and international customer requests for medical assistance, travel assistance, or other On Call services

Job Requirements

Position Knowledge, Skills, and Requirements:


  • High school diploma or equivalent


  • Up to two years of relevant experience
  • Those with experience in travel and hospitality industry, insurance claims processing, and foreign language skills are encouraged to apply


  • Experience in a customer service environment
  • Professional and outgoing demeanor
  • Possess superior problem solving, multi-tasking, time management, and organizational skills
  • Must be available to work flexible hours
  • Have the ability to learn and apply basic knowledge of principles, practices, and procedures
  • Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
  • Strong organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
  • Proficiency and experience using Microsoft Office Package (Excel, Access, PowerPoint, Word)

Tokio Marine HCC Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer.

Please visit for more information about our companies.


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