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Customer Service Representative in Orlando, FL at On Call International

Date Posted: 11/1/2018

Job Snapshot

Job Description

Join our growing world-class response center in Salem, NH and help travelers in need around the world every day!

For more than two decades, On Call International, a leading provider of travel risk management and travel assistance services, has helped millions of people with their travel problems, big and small. From serious medical and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day—and now YOU have a unique opportunity to help us carry out this mission!

Position Summary:

The Customer Service representative sells and services travel insurance products that ensure the consumer will have access to 24/7 medical and travel assistance while on a trip and that the customer’s vacation investment is protected. The position also provides administrative support to Assistance Coordinators who are working around the clock to deliver life-determining aid during medical emergencies from any point on the globe as well as coordination of transportation home after accidents or illnesses. 

Our growing team provides opportunity to fulfill a promising career with a company that values promoting from within.

This position offers a 40-hour work week, consisting of 4 x 10 hour shifts. On Call is open 24/7. Customer Service Representatives are paid a shift differential when working the night or weekend shift and overtime is available during most of the year.

Key Responsibilities:

• Use Consultative Sales techniques and world-class customer service to listen, uncover customer needs, and position the correct solution in a professional manner.
• Provide information and answer questions regarding customers’ plan benefits and/or claims in an informative and courteous manner.
• Receive and quickly and accurately process all domestic and international inbound emails and faxes related to travel and medical emergencies

Job Requirements

Position Knowledge, Skills, and Requirements:


  • High school diploma or equivalent


  • Up to two years of relevant experience
  • Those with experience in travel and hospitality industry, insurance claims processing, and foreign language skills are encouraged to apply


• Professional verbal and written communication skills.
• Proven experience in a customer service environment.
• High level of computer proficiency.
• Professional and outgoing demeanor.
• Ability to communicate diplomatically and tactfully in order to develop close relationships with internal and external customers.
• Problem solving, multi-tasking, time management and organizational skills.
• Proven ability to follow directions and/or work independently as necessary.
• Proven ability to function in team environment.
• Willingness to work flexible hours, varied start times, nights, and weekends.
• Understanding of company vision and devotion to developing positive, successful and interactive customer and Partner relationships.

Tokio Marine HCC Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer.

Please visit for more information about our companies.


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